Terms of Service

This website is operated by BULKECOM LIMITED on behalf of the Lumamber brand. By visiting lumamber.com and/or purchasing from us, you engage in our "Service" and agree to be bound by the following Terms of Service ("Terms"), including all additional terms, conditions, and policies referenced herein or available by hyperlink.

These Terms apply to all users of the site, including browsers, customers, merchants, and contributors of content. Please read these Terms carefully before accessing or using our website. If you do not agree to all terms and conditions, you may not access the website or use any Services.

We reserve the right to update or replace any part of these Terms at any time by posting changes to this page. Your continued use of the site following any changes constitutes acceptance of those changes, without prejudice to your statutory rights as a consumer.

By agreeing to these Terms, you represent that you are at least the age of majority in your state or country of residence, or that you are the age of majority and have given consent for any minor dependents to use this site.

We reserve the right to refuse Service to anyone for any reason at any time. You understand that your content (excluding credit card information) may be transferred unencrypted and involve transmissions over various networks. Credit card information is always encrypted during transfer.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission from us.

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions. Any reliance on the material on this site is at your own risk.

We reserve the right to modify the contents of this site at any time, but have no obligation to update any information. You agree that it is your responsibility to monitor changes to our site.

Prices for our products are subject to change without notice. We reserve the right to modify or discontinue the Service (or any part thereof) at any time without notice. We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Service. Price changes do not apply to orders that have already been confirmed.

Certain products or Services may be available exclusively online and may have limited quantities. They are subject to return or exchange only in accordance with our Returns & Refunds Policy and, for EU consumers, the statutory rights described in Section 22. Lumamber lamps and lighting products are designed and curated by Lumamber and manufactured in partnership with selected suppliers in China under quality oversight.

We reserve the right to limit sales to any person, geographic region, or jurisdiction. All product descriptions, materials, and pricing are subject to change without notice. Colours displayed on screen are reproduced as faithfully as possible but may vary slightly from the actual product due to display calibration and lighting conditions.

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email, billing address, and/or phone number provided at the time the order was made.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store, and to promptly update your account information including payment details so that we can complete your transactions.

We may provide you with access to third-party tools and services over which we neither monitor nor have any control. You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties. We shall have no liability arising from or relating to your use of optional third-party tools.

We may also offer new Services and/or features through the website in the future, which shall also be subject to these Terms.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of those websites, and we do not warrant or have any liability for any third-party materials or websites.

We are not liable for any harm or damages related to the purchase or use of goods, Services, or resources from third-party websites. Complaints regarding third-party products should be directed to the relevant third party.

If you send creative ideas, suggestions, proposals, or other materials (collectively "comments"), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, and otherwise use in any medium any comments you forward to us. We are under no obligation to maintain any comments in confidence, pay compensation for any comments, or respond to any comments.

You agree that your comments will not violate any right of any third party or contain unlawful, abusive, or obscene material. You are solely responsible for any comments you make and their accuracy.

Your submission of personal information through the store is governed by our Privacy Policy. We are committed to protecting your personal data in accordance with the European General Data Protection Regulation ("GDPR"), the Polish Personal Data Protection Act (Ustawa o ochronie danych osobowych), and the Hong Kong Personal Data (Privacy) Ordinance (Cap. 486) ("PDPO").

Occasionally there may be information on our site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice, subject to your statutory rights where an order has already been accepted.

In addition to other prohibitions set forth in these Terms, you are prohibited from using the site or its content:

We reserve the right to terminate your use of the Service for violating any of the prohibited uses.

We do not guarantee, represent, or warrant that your use of our Service will be uninterrupted, timely, secure, or error-free. The Service and all products are provided 'as is' and 'as available' without any representation, warranties, or conditions of any kind, either express or implied, except as expressly stated in Section 26 (Product Warranty) and as required by applicable statutory consumer protection law.

You agree to indemnify, defend, and hold harmless BULKECOM LIMITED, BULKECOM LLC-FZ, and our parent companies, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these Terms or your violation of any law or the rights of a third party.

In the event that any provision of these Terms is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law. The unenforceable portion shall be deemed severed from these Terms, and such determination shall not affect the validity and enforceability of any other remaining provisions.

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms are effective unless and until terminated by either you or us.

If, in our sole judgment, you fail or we suspect that you have failed to comply with any term or provision of these Terms, we may terminate this agreement at any time without notice. You will remain liable for all amounts due up to and including the date of termination.

The failure of us to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. These Terms and any policies or operating rules posted by us on this site constitute the entire agreement and understanding between you and us, and govern your use of the Service, superseding any prior or contemporaneous agreements between you and us — without prejudice to mandatory statutory consumer protection rights.

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region, without regard to its conflict of law principles.

You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates and changes to our website. Your continued use of or access to our website or the Service following the posting of any changes constitutes acceptance of those changes. Material changes affecting consumer rights will be communicated by email where you have an account with us.

Questions about these Terms of Service should be sent to us at the contact details below. We aim to respond to all legal enquiries within 5 business days.

If you are a resident of the State of California, you have specific rights under the California Consumer Privacy Act of 2018 ("CCPA") as amended by the California Privacy Rights Act of 2020 ("CPRA"). This section describes those rights and how to exercise them.

If you are a consumer resident in the European Union, you benefit from statutory consumer protection rights under EU law that exist in addition to, and where more favourable supersede, the terms of this agreement and our commercial policies. Polish consumers specifically benefit from rights under the Polish Consumer Rights Act of 30 May 2014 (Ustawa o prawach konsumenta) and the Polish Civil Code (Kodeks cywilny).

The following policies are incorporated by reference into these Terms and form an integral part of the agreement between you and Lumamber. By agreeing to these Terms, you also agree to each of the following policies:

All content on lumamber.com — including text, product descriptions, product images, graphics, logos, icons, digital downloads, data compilations, and software — is the property of BULKECOM LLC-FZ or its content suppliers and is protected by applicable intellectual property laws.

Lumamber ships internationally from our fulfilment facilities. By placing an order, you agree to the following shipping and delivery terms, without prejudice to your statutory rights as a consumer:

Lumamber lamps and lighting products are designed to perform reliably for many years of normal use. We stand behind the quality of every product we ship through a combination of commercial warranty terms and the statutory protections you are entitled to under applicable consumer protection law.

Lumamber shall not be liable for any failure or delay in performance where such failure or delay results from any cause beyond our reasonable control, including but not limited to:

In the event of a force majeure event, we will notify you as soon as reasonably practicable. If a force majeure event continues for more than 60 days, either party may terminate the affected order without liability, subject to a refund of any amounts paid for undelivered goods. This clause does not limit your statutory consumer rights.

By using lumamber.com or communicating with us by email, you agree to receive communications from us electronically.

You may withdraw your consent to receive marketing communications at any time by using the unsubscribe link in any marketing email, or by contacting us at info@lumamber.com. Transactional emails related to your orders are not marketing communications and will continue to be sent as part of the fulfilment of your contract with us.

By submitting User Content (reviews, ratings, comments, photographs), you grant Lumamber a non-exclusive, worldwide, royalty-free, irrevocable, perpetual licence to use, reproduce, modify, adapt, publish, translate, distribute, and display such User Content in any media, including for marketing and promotional purposes.

We reserve the right to remove any User Content at our sole discretion, including content that violates the above rules or applicable law. We do not endorse any User Content or the opinions expressed therein.

We are committed to resolving disputes quickly and fairly. Before initiating any formal legal proceedings, you agree to the following process — without prejudice to your statutory consumer rights:

lumamber.com is intended for use by individuals who are 16 years of age or older. By using this site, you represent and warrant that you are at least 16 years old. Polish law requires parental consent for processing personal data of children under 16 in connection with information society services (GDPR Article 8 as implemented in Poland).

Purchases must be made by or with the explicit consent of a person who has reached the age of majority in their jurisdiction of residence. We reserve the right to cancel any order we have reason to believe was placed by or on behalf of a minor without appropriate consent.

Lumamber does not currently offer subscription-based products or services. All purchases on lumamber.com are one-time transactions. This section will be updated if that changes, and any subscription terms will require explicit consent at the time of subscription, in accordance with EU consumer protection law.